Assume Nothing and call about your Internet Pricing

Assume Nothing and call about your Internet Pricing. I started a post on local “Neighbors Helping Neighbors” page and enjoyed over 55+ responses. I won’t repeat them, but just summarize.

My Internet bill was $66.95 ($54.95=taxes) for 200/200mbs service. I asked if that was high.

A few had lower on a different carrier. I found a promo price for that carrier and called. $35 sounded great, but after 12 months, jumped to $80. Tech said I could always get another promo. Maybe.

Many using the carrier I do had bills $80, $90, $100 and one at $200/mo. Here’s what happened to mine.

Since I had a competitor’s price and was willing to leave, they sent me to the RETENTION DEPT. Didn’t know there was such a thing. Bottom line is that I got a 1x $30 courtesy credit on my current bill and then a quote to move from 200/200 service to 500/500 service at $49.95 x 12 months ($5 less than current for 200/200) and then $59.95 x 12 mos ($5/mo more).

So here is my recommendation if you want to try to improve your bill:
1. Find a competitor quote
2. Call your provider, ask them to meet/beat that number. Indicate that you are willing to leave.
3. If they don’t offer, ask for their “Retention Dept”.

Good luck.