Assume Nothing, and always Check Your Order
Last Christmas, we purchased an Epson Eco-Tank printer and I ordered extra ink from LD Products. I’ve worked with LD for years and have always had good products and, when necessary, good customer service.So impressed with the ink usage. Finally, after a full year, which included printing a dozen or so copies of a multi-hundred page memoir (2-sided in color)…. we FINALLY had to replace the black ink. Note, the rest of the colors are only half used in a full year — and these cartridges are well under $10ea. Much more economical and efficient than the cartridges we dealt with for years prior.
Only now, however, did I discover how messed up our order was, including bottles that didn’t fit, one that was sealed without a nozzle, one where the nozzle stayed in the lid and ALL the color cartridges were the wrong number for the box.
I had to prove what I had, so sent this pic to LD. I’m confident they will take care of me.
The good news is that I was able to get one bottle to work and fill the black (with still more left in the bottle for next time).
Bottom line — and I knew this from my years in business:
1) Assume Nothing, and 2) Check your order when it is received.
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