Our fundraising convention was in Atlantic City — at the Trump Taj Mahal. I’d never seen anything like it. There were probably over a dozen check in agents. There were all sorts of people who wanted to open doors, carry luggage, etc — all for tips, of course. We experienced a major customer service upgrade.
When we got to our luxurious room, there was something wrong with one (yes, one) of our three phones. There was a phone next to the bed, one on the desk, and one in the bathroom.
When I called the front desk about the phone, I was invited to bring Joan and go to the manager’s desk in the lobby. Once there, we were informed we’d be changing rooms. I didn’t want to move our stuff.
“It has already been moved for you….and I think you’ll like your new room.”
We were escorted via a private elevator to our “suite”. There were two front doors, a living room, a dining area with a chandelier, and two bedrooms (one had a TV that came out of the furniture, a jacuzzi and a mirror on the ceiling over the bed). The guest room also had a bath. There was a fireplace and large screen TV in the living room. Windows faced two different directions.
This upgrade because of a broken phone. They could have just replaced the phone, but this is exceptional customer service.
UPDATE: 8/17/24: This Casino/Hotel closed in 2016 as the result of a labor dispute and strike.